LUKA : Returns and refund policy

Our policy lasts 21 days. If 21 days have gone by since delivery time, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

Odelia Siany - for LUKA - 2117 Cleavland Lp NE, Rio Rancho, NM 87144

To return your product, contact to receive a return label

for a refund, send your LUKA to:

Odelia Siany - for LUKA - 2117 Cleavland Lp NE, Rio Rancho, NM 87144